Terms and conditions of sale

Updated on

These terms apply to every private driver service for travelers booked on alsace-tours.com: half days, full days and tailor-made days. They are written in plain English. By paying for a booking, you accept them. If anything here is unclear, write to contact@FJ13.fr before you book.

Who sells the service

The services on alsace-tours.com are sold and carried out by FJ13, a private transport company with driver based in Entzheim, France.

  • Legal name: FJ13
  • Legal form: SASU (single-shareholder simplified joint-stock company)
  • Share capital: 500 euros
  • SIREN: 852 611 474. SIRET: 852 611 474 00010
  • Trade and companies register: RCS Strasbourg 852 611 474
  • VTC register number (EVTC): 067190060
  • VAT number: FR 15 852 611 474
  • Registered address: 35 rue du Parc, 67960 Entzheim, France
  • Email: contact@FJ13.fr
  • Phone: +33 3 74 47 26 67

Scope

These terms cover services sold to private travelers. Businesses, travel agencies and other professional clients have separate conditions, including a different cancellation schedule (full refund more than 72 hours before the start time, 50% refund between 72 and 48 hours, no refund within 48 hours). Business clients can ask for those conditions at contact@FJ13.fr.

FJ13 provides transport with a private driver. Your driver shares local tips along the way, but does not give commentary inside monuments or museums, which is a regulated profession in France. You can add a certified guide-conferencier (optional, extra cost), subject to availability. That option is offered on full days only, priced per day, shown in the quote and confirmed separately.

Prices

All prices are per van, not per person, and include all taxes (TTC, French VAT included). Tips are not included. Each hour of service includes 15 km, and the price is adjusted to the itinerary you book. The price shown when you book is the price you pay, unless you add options or extra time.

The price depends on the duration of the service, from pick-up to drop-off, and on the vehicle class. It does not depend on the number of stops. Removing a stop does not reduce the price.

  • Included: the vehicle and its private driver, hotel pick-up and drop-off in Strasbourg, fuel, tolls, parking, air conditioning and bottled water.
  • Not included: wine tastings, entry tickets to sites and monuments, meals, drinks other than water, tips, and any optional extra you did not book.
  • Night surcharge: any part of a service between 21:00 and 06:00 is charged 20% more.
  • Child and baby seats: available on request at booking, for a small fee shown in the quote. Ask at booking so your driver can fit the seat before pick-up.
  • Pick-up outside Strasbourg: possible on request. A service starting from Colmar is charged the same price as from Strasbourg; other pick-up points are quoted case by case.

Booking and payment

You book by sending a request through the site. FJ13 confirms availability and sends you a secure payment link. Your booking is confirmed only when the payment has gone through, and you receive a written confirmation by email.

Payment is made in advance, in full, through the secure payment link, at least 72 hours before the start of the service. The link normally comes from Stripe. If Stripe is unavailable, FJ13 may send a secure link from another payment provider (SumUp, myPOS, Square or Qonto). FJ13 does not accept payment after the service, and the driver does not collect payment on the day.

Because a private driver service is a passenger transport service booked for a specific date, the 14-day right of withdrawal for online purchases does not apply (French Consumer Code, articles L221-2 and L221-28). The cancellation rules below apply instead, and they are more generous.

Cancellation and changes

You can cancel for a full refund up to 48 hours before the start time of your service. Cancel by email to contact@FJ13.fr, and FJ13 refunds you through the original payment method.

If you cancel less than 48 hours before the start time, or do not show up, the service is not refunded.

You can ask to change the date or time of your service. Any change depends on availability on the new date.

If FJ13 has to cancel, for example because of a serious road closure or a vehicle problem with no replacement available, you get a full refund. FJ13 will first try to offer another vehicle or another date.

On the day

These rules apply once your driver has picked you up.

  • Passengers: a maximum of 7 passengers per van, children and babies included. Groups of 8 or more travel in several vans.
  • Vehicle: FJ13 guarantees a van, never a specific model.
  • Waiting time: on a half day or a full day, your driver waits 15 minutes after the agreed pick-up time at no charge. For an airport pick-up, your driver tracks your flight and waits 30 minutes after the actual landing at no charge. For any other simple transfer, such as a station pick-up, the free waiting time is 10 minutes. Beyond that, waiting is billed at the waiting rate shown in the quote.
  • Itinerary: you can change the itinerary on the day, add or skip stops, as long as it fits in the duration you booked and the roads allow it.
  • Extra time: if you want to keep the driver past the booked end time, each extra hour is billed at the rate shown in the quote, subject to the driver's availability and legal driving time limits.
  • Safety: seat belts are mandatory for every passenger. Smoking and vaping are not allowed in the vehicle.
  • Damage: if a passenger dirties or damages the vehicle beyond normal use, cleaning or repair costs are charged, with a minimum of 150 euros.

Liability

FJ13 is responsible for carrying out the transport service you booked, safely and on time, and holds the professional liability insurance required for passenger transport in France.

FJ13 is not responsible for things outside its control: traffic, road closures, weather, strikes, or a site, winery, restaurant or Christmas market that is closed, full or changes its hours. Time lost for these reasons is not refunded, but your driver will adapt the day to make the most of the time you have.

Please keep your valuables with you when you leave the vehicle. FJ13 will try to return anything left behind, but is not liable for personal belongings left in the vehicle.

Complaints, mediation and applicable law

If something went wrong, write to contact@FJ13.fr with your booking reference. FJ13 replies within 15 days.

If you are not satisfied with the answer, you can refer the matter, free of charge, to the consumer mediator FJ13 has signed up with: Société de Médiation Professionnelle (La Médiation Professionnelle), 5 rue Salvaing, 12000 Rodez, France, website mediateur-consommation-smp.fr, where you can file a request online.

These terms are governed by French law. If no amicable solution is found, the dispute goes to the competent French courts. This does not take away any protection you have under the consumer law of your country of residence.